Food Factory, Dhanbad is a large, modern food‑court‑style dining destination located on the 4th floor of Ozone Galleria Mall in Sugiadih, Sahayogi Nagar Sector II, Saraidhella, Dhanbad, Jharkhand (PIN 826007). It functions as a multi‑counter, multicuisine hub designed for families, friends, and mall‑visitors who want a wide variety of quick‑service food in one shared seating area. Location and positioning Run as “Food Factory – unit of Sonotel Hotels and Resorts Pvt. Ltd.”, it is branded as one of the biggest and most curated food courts in Dhanbad, housed inside a major shopping mall. Price range: Around ₹200–₹400 per person, which keeps it in the moderate‑budget segment while offering diverse options. Hours: Open daily, typically until around 10:30 PM, aligning with mall timings and evening outings. Cuisines and menu highlights Food Factory markets itself as a place with “never‑ending cuisine for every palate,” blending Indian, Chinese, and Continental‑style fast food across different counters. Popular items mentioned on the menu and by reviewers include: Indian street / comfort food: Cheese Butter Onion Masala Dosa, Pav Bhaji, Dabeli Chaat, and Paneer Chilli are among the most highlighted dishes. Chinese / Indo‑Chinese and fast‑food staples: Chicken Sechuan Fried Rice, Chicken Biryani, Combination Chow Mein, and Fried Momo. Breads and combos: Butter Naan + Butter Chicken, Chicken Biriyani Combo, Berger (burger)‑style items. Desserts and drinks: Brownie with Ice Cream, Oreo Shake, Cold Coffee, Ferrero Rocher Milkshake, and similar café‑style beverages. Ambiance and services Ambiance: Described as vibrant, clean, spacious, and family‑friendly, with a common QSR‑style seating layout typical of modern food courts in shopping malls. Services: On‑site dine‑in, takeaway, and online food‑delivery options (via Google and Swiggy‑type platforms). Often used for casual group outings and light celebrations due to the variety and reasonable pricing. Reputation and reviews Google rating: Around 4.1 stars from roughly 1,400+ reviews, indicating generally positive feedback but with some polarisation. Review summary: Many guests praise the wide variety, generous portions, and affordable pricing, and specifically call out Paneer Chilli, biryanis, and street‑style snacks as tasty. Some reviews note that certain items taste a bit pricey for the quality, and a subset of guests mention occasional issues with staff politeness, even though the overall service is rated “terrific” in many listings. In short, Food Factory, Dhanbad is a large, mall‑based food court in Ozone Galleria offering a broad mix of Indian, Chinese, and Continental fast‑food counters, positioned as a budget‑friendly, family‑oriented spot for casual meals and group outings, with strong offerings in biryani, dosa, momo, and dessert‑style shakes.